Thank you for shopping at CeylonKidz.com. We want to ensure your complete satisfaction with your purchase. Please read our Return & Refund Policy carefully to understand the procedures, eligibility, and requirements for returning or refunding a product.

  1. Eligibility for Returns:

    • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
    • The return must be initiated within 07 days from the date of delivery.

  2. Non-Returnable Items:

    • Certain products are exempt from being returned due to hygiene and safety reasons. These may include, but are not limited to, personal care items, intimate apparel, and perishable goods.

  3. Return Process:

    • To initiate a return, please contact our customer support team or log in to your account and navigate to the Orders section.
    • Provide the order details and the reason for the return. Our team will guide you through the return process and provide you with the necessary instructions.

  4. Return Shipping:

    • Unless the return is due to our error or a defective product, the customer is responsible for the return shipping costs.
    • We recommend using a trackable shipping service to ensure that the returned item reaches us safely.

  5. Inspection and Refund:

    • Once we receive the returned item, our team will inspect it to verify its condition.
    • If the item meets the return eligibility criteria, we will process the refund according to your original payment method.
    • Please note that the refund amount may be subject to deductions for shipping costs, discounts, or restocking fees, if applicable.

  6. Refund Processing Time:

    • The time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.
    • Please allow 03 business days for the refund to be processed and reflected in your account.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately.
    • Provide us with clear photos and a detailed description of the issue. Our team will assist you in resolving the matter promptly.

  8. Refunds on Gift Purchases:

    • If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be emailed to you.
    • If you’re returning a gift and the refund is approved, the original purchaser will be notified and informed of the refund.

  9. Return Shipping Address:

    • Please contact our customer support team to obtain the correct return shipping address for your location.

  10. Changes to the Return & Refund Policy:

    • We reserve the right to update or modify our Return & Refund Policy at any time. Any changes will be effective immediately and posted on this page.

If you have any questions or need further assistance regarding our Return & Refund Policy, please contact our customer support team. We are here to help ensure a smooth and satisfactory shopping experience at CeylonKidz.com.